Order by phone (619) 701-DYES (3937)

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Terms & Conditions

Policy

We o­ffer dealer pricing only to concrete specialty retailers, which operate on a full-time basis at an established location, and have a valid business license and state resale certificate. We reserve the right to deny retailer terms and pricing to anyone who does not meet any of those qualifications. DCP prohibits the advertising of its products at any price less than 10% o­ff DCP’s listed retail price.

Ordering

Order by phone Monday through Friday 7:00am to 5:00pm Pacifiā€‘c standard time @ (619) 701-DYES (3937). Fax orders are accepted 24 hours a day @ (619) 701-DYES (3937). Items will typically ship the following business day. Next Day Air orders must be place by 11am PST.

Shipping

Normal shipping days are Monday thru Friday.  Unless otherwise specified, DCP reserves the right to ship products using whichever service we deem best suited to deliver to your location.

FREE Shipping

We are currently offering FREE GROUND SHIPPING on all orders $500.00 and over. No other types of shipping can be used for this offer. Ground Only.  Retailer Support orders are excluded from the free shipping program.  Offer only applies to the 48 continental states.  Free shipping offer can end at any time.

Discounts

All DCP Retailers play by the same rules. Every Retailer is given the same opportunity to obtain discounts based on order quantity and performance. No dealer gets a "special deal" so don't even ask!


Payment Methods


Credit Card

All shipments will be paid in full prior to shipping materials. Cashier's check, money order, or credit card will be accepted. We do not accept personal checks.

Open Account

All dealers are invited to apply for net 30 terms. Late payments will not be tolerated and will result in the loss of net 30 terms.

PLEASE MAKE SURE ALL CHECKS ARE PAYABLE TO “DCP Supplies”

Credit Card Payment

Visa, MasterCard and Amex are accepted. Your account will be charged only at the time of shipment and only for those items shipped.

Delinquent Accounts

Retailer approved for Net 30 terms must keep their account current in order to maintain dealer status. Any and all discounts may be removed at our discretion. Current orders will be held if any invoices remain unpaid after 45 days. A $20 processing will apply to all returned checks. Full payment for the amount of the returned check as well as the $20 processing fee must be received in cash or cashier's check within one week to maintain your dealership status. No further orders will be shipped under any circumstances until payment is received.

Returns

Returns are accepted upon approval. Parts must be in "as delivered" condition, showing no signs of use or damage, and must be in original packaging. We will not accept returns freight collect. Returns must be made within 30 days of the purchase date. Return Authorization numbers can be obtained by calling our customer service line. Please write the R.A. number on the shipping container or on an enclosed copy of your invoice. A restocking fee of 20% will be charged on all returns for which DCP is not responsible.

Binding Arbitration

Any dispute, claim or controversy arising out of or relating to this Agreement or breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by binding arbitration in San Diego, California before a sole arbitrator, in accordance with the laws of the State of California for agreements made in and to be performed in that State. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures. Judgment on the Award may be entered only in the County of San Diego for state actions or in the Southern District Court, State of California for federal actions. The parties hereby irrevocably submit to the jurisdiction and venue of such courts. The arbitrator shall, in the Award, allocate all of the costs of the arbitration (and the mediation, if applicable), including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party, against the party who did not prevail.

Consent To Terms

Retailers acceptance and consent to be bound by the above Terms and Conditions shall be conclusively established when Retailer, subsequent to receipt of these Terms and Conditions, places one or more orders for Products with DCP.

THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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